Returns and Refund Policy
Introduction
At GIG Shirts, customer satisfaction is our top priority. As a print-on-demand business, each product is custom-made specifically for you, which means we do not accept returns or exchanges. Please review our policy carefully to understand the conditions under which refunds or replacements may be issued.
No Returns or Exchanges
Custom-Made Products
Because our products are made to order, we cannot accept returns or exchanges for any items. Once an order is placed, it goes into production immediately, and changes or cancellations cannot be made.
Damaged or Defective Items
Reporting Issues
If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 14 days of receiving your order. We will require proof of the issue, such as a photo of the damaged or defective item, and details about the problem.
Resolution Process
Upon receiving your claim and supporting documentation, we will investigate the issue. If the claim is validated, we will offer one of the following resolutions:
- A replacement of the damaged, defective, or incorrect item.
- A full refund for the item, including any shipping costs incurred.
Refund Process
Eligibility for Refunds
Refunds are only issued in the following circumstances:
- The item received is defective or damaged.
- The item received is not the item ordered.
Refund Method
Refunds will be issued to the original method of payment used for the purchase. Please allow 14 business days for the refund to be processed and appear in your account.
Important Notes
Accurate Information
Please ensure that all information provided during the ordering process is accurate. GIG Shirts is not responsible for any errors made by the customer, such as incorrect sizes, colors, or shipping addresses.
Color Variations
Due to variations in monitor settings and printing processes, slight differences in color and design may occur. These differences are not considered defects and are not eligible for refunds or replacements.
Contact Information
For any questions or to report a damaged or defective item, please contact our customer service team at:
Email: hello@gig-shirts.com
Changes to This Policy
We reserve the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review this policy periodically.